Before you submit a ticket

  • Ask around to see if you're the only person having this issue
  • Do a google search to see if other people have a solution
  • Quit the application and restart your computer
  • Ensure you can replicate the issue
  • Include a screenshot

Information to include

  • Time of first occurrence and the persistence of the issue
  • Steps you have taken to troubleshoot the issue
  • Basic technical details: what kind of device or internet browser you are using
  • Detailed, chronological explanation of the steps needed to reproduce the issue
  • Include a screenshot