Before you submit a ticket
- Ask around to see if you're the only person having this issue
- Do a google search to see if other people have a solution
- Quit the application and restart your computer
- Ensure you can replicate the issue
- Include a screenshot
Information to include
- Time of first occurrence and the persistence of the issue
- Steps you have taken to troubleshoot the issue
- Basic technical details: what kind of device or internet browser you are using
- Detailed, chronological explanation of the steps needed to reproduce the issue
- Include a screenshot