When should I expect to get a response after submitting a ticket?
ANSWER: Expect a response within two business days.
How long do I have till my ticket is resolved?
ANSWER: Typically, your ticket should be resolved within the next Seven business days but if it is considered a Project Build-Out, it could take more than Seven business days.
ANSWER: Yes, but the person you are submitting a ticket on behalf must be aware you are creating a ticket on their behalf and you must provide the contact details of the person you are submitting a ticket on behalf.
Why is it important to clear my cache when my computer is malfunctioning?
ANSWER: It is a good idea to clear your browser cache because it prevents you from using old forms, it protects your personal information and helps our applications run better on your computer.
How can I clear my cache in internet explorer?
ANSWER: Follow the link below on how to properly clear your cache in internet explorer: https://accelcon.freshdesk.com/support/solutions/articles/6000212430-clearing-the-cache-in-internet-explorer
I am going to need a new computer because the one I have right now is malfunctioning. What do I need to do prior to getting a new one?
ANSWER: Ensure all your files are backed up in One-Drive so they can be easily accessible when you receive your new computer.